Privacy Policy
Last Updated: January 31, 2019
his is the Privacy Policy of Safedoor Planned Maintenance LLC. (“Safedoor”, “we”, “us”, “our” and terms of similar meaning). It describes the personal information we collect from you as part of the normal operation and provision of our Services (as defined in our Terms of Service viewable at www.safedoorpm.com/tos), and how we use and disclose this information.
By accepting the Terms of Service in your sign-on process or by visiting and using the Services, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service. Capitalized terms used in this Privacy Policy and not defined herein have the meanings set forth in the Terms of Service.
In delivering Services to our Subscribers, we collect a variety of information and data through the Applications and Site. For the purposes of this Privacy Policy, we differentiate between personal information and User Content. User Content is a Subscriber or Customer owned asset as further described in the Terms of Use. For example, information about a Subscriber’s Customers, asset configuration data, or inspections and maintenance results that a Subscriber provides to the Services is User Content of that Subscriber. The collection and use of User Content is governed by the limited license provided to Safedoor, as described in the Terms of Service. This is in contrast to personal data, which is entered and generated by Users during the registration process and while navigating the Site. This Privacy Policy governs our policies toward and use of such personal information.
1.What Information Do We Collect?
Our primary purpose in collecting personal information from you is to support our efforts to provide you with a safe, smooth, efficient, and customized experience. This enhances our ability to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse the Site without telling us who you are or revealing any personally identifiable information about yourself other than general information about your IP Address and other passive internet based information as further described herein. Once you become a User, we may require you to provide various contact and identity information, billing information, and other personal information (which varies, depending on what kind of User you are), and you are no longer ‘anonymous’ to us. Personal data (both inputted by you and collected passively by the Site) may include, but is not limited to the following:
Identity Data, for example first name, last name, company name, username or similar identifier, job title, etc.
Contact Data, for example billing address, shipping address, email address, and telephone numbers.
Financial Data, for example payment card detail.
Transaction Data, for example details about payments from you and other details of products and services you have purchased from us.
Technical Data, for example internet protocol (IP) address, your login data, browser type and version, and other technology on the devices you use to access this website.
Usage Data, for example information about how you use our website, products and services.
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data because this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (for example, details about your race or ethnicity, religious or philosophical beliefs, political opinions, health data, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under our Terms of Service, and you fail to provide that data when requested, we may not be able to perform the Services for you. In this case, we may have to cancel the Services but we will attempt to notify you at the time if this is the case.
In addition, as you use the Services, it may be possible for you to enter other personal information about yourself, another User, or a third party (for example, in notes fields in the Applications). You always have the option to not provide information by choosing not to become a User or by not using the particular feature of the Services for which the information is being collected.
If you are a Subscriber, we collect your credit card information for billing purposes. We maintain PCI compliant processes and systems, and therefore we do not retain your credit card information. Instead, we enter the data into and use a third-party credit card processor that stores your encrypted payment information according to their processes and terms.
We may also automatically track certain information about you based upon your behavior on the Services. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include the URL that you came from (whether or not this URL is on our Site or Applications), which URL you next go to (whether or not this URL is on our Site or Applications), your computer browser information, and your IP address.
As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
“Cookies” are small files placed on your hard drive that assist us in providing our Services. We use cookies to allow you to enter your password less frequently during a session, and we use data collection devices (such as Google Analytics), including cookies, on certain pages of the Site and Applications to: help analyze our web page flow; measure promotional effectiveness; promote trust and safety; offer certain features that are only available through the use of a cookie; and allow us to provide information that is targeted to your current session and interests. We link the information we store in our cookies to personal information you submit when you create a Safedoor account. We may use third-party service providers to assist us in monitoring your use of the Services. Information collected by these cookies is also governed by this Privacy Policy.
Following your registration for the Services, you can review and change certain information in your account area. If you disclose personal information in any posting in a forum or blog and wish to have it removed, please contact us at the support contact information listed below, and posted in the Site or Applications.
We also may use Google, as a third party vendor, to serve Safedoor ads on other websites. Google uses what it calls a “DART cookie” to enable it to serve ads to users based on their visits to participating websites. As a result, the ads that you may be served on the internet may in some cases be based on your visit to our Site. You may be able to opt out of the use of the DART cookie by visiting the Google site at https://policies.google.com/technologies/ads.
2. How We Use Your Information
We use personal information we maintain about you and other information we obtain from your current and past activities on the Services, in order to provide to you with the services offered by the Services; resolve service and billing disputes; troubleshoot problems; bill any amounts due from you; measure interest in our products and services, inform you about online and offline offers, products, services, events and updates; deliver information to you that, in some cases, may be relevant to your interests, such as product news; customize your experience; detect and protect you and us against error, fraud and other criminal activity; enforce our Terms of Service, provide you with system or administrative messages, and as otherwise described to you at the time of collection. On occasion we use email address or other contact information to contact our Users to ask them for their input on our Services.
We may also use personal information about you to attempt to: improve our marketing and promotional efforts, analyze Services usage; improve our content and product offerings; and customize the Services' content, layout, and services. These uses are intended to improve the Services and better tailor them to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Services.
We have set out below, in a table format, a description of the most common ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
|
To register you as a new customer |
(a) Identity (b) Contact |
Performance of a contract with you |
|
To process and deliver Services including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
|
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
|
To enable you to partake in a prize draw, competition or complete a survey |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
|
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise) (b) Necessary to comply with a legal obligation |
|
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
|
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
|
To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
MARKETING
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
PROMOTIONAL OFFERS FROM US
We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (“Marketing”).
You may receive Marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
THIRD-PARTY MARKETING
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
OPTING OUT
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of your use of the Services or other transactions.
COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Services may become inaccessible or not function properly.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
3.Our Disclosure of Your Information
We will share your personal information with third parties only in the ways described in this Privacy Policy. We do not sell your personal information to third parties. The following describes some of the ways your information may be disclosed in the normal scope of business to provide our Services:
Payment Information. We use credit card and other personally identifiable information you submit to us on the Site or otherwise, and other information we collect, as required, to process payments through our third-party payment processor intermediaries. We do not store credit card or other payment method information. Our payment processors have the sole and complete responsibility for the storage of credit card and payment information. We may also share personally identifiable information with our payment processor intermediaries to meet their requests for risk management and fraud prevention purposes.
Anonymized Aggregated Data. We aggregate and anonymize information input to the Services by Users (such as, but not limited to, door and operator system types and Safedoor Compliance statistics), and may disclose such information in a non-personally identifiable manner to Subscribers or others. However, in these situations, we do not disclose any information that could be used to identify you personally.
Forum. If you post on our forum or blog, your username and other information you disclose is displayed in your postings or comments, and is therefore available to the public. All of your activities in the public areas of the forum will be identifiable to your User ID, and other people can see your published content.
Subsidiaries and Affiliates; Service Providers. We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the Services, and may disclose personal information to them in the course of our use of their services. For example, we may use the services of a third-party cloud-computing hosting company to host the operation of the Site or Applications. This may involve the hosting of data, including personal information, on servers operated by that hosting company. We take care to use only service providers we believe are reputable and able to live up to our and your expectations, including the handling of confidential information. These companies are authorized to use your personal information only as necessary to provide these services to you.
Legal Requests and Business Transitions; Emergencies. Safedoor may disclose your personal information: (a) to any governmental authority as part of an investigation to determine our compliance with any applicable law, rule, or regulation (including privacy laws, rules, and regulations); (b) in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding; (c) as otherwise required under any applicable law, rule, or regulation;(d) in good faith, to protect or defend the rights or property of Safedoor and other Users; and (e) if Safedoor is involved in a merger, acquisition, or sale of all or a portion of its assets, you may be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4.Your Use of Other Persons’ Information
In order to facilitate the services provided by the Services, you may in certain circumstances be allowed to give other Users limited access to the personal information of other persons. For example, if you are a Subscriber, you may use the Services to give access to a staff member to the personal information of your Customers. By entering into our Terms of Service, you agree that, with respect to the personal information of other persons that you collect, use and disclose on the Services, you have all necessary consents and rights to collect, use and disclose that information as described in this Privacy Policy from time to time, and you agree that the indemnity you give to us in the Terms of Service applies to any non-compliance by you with the foregoing.
If you choose to use our dealer referral form, we may call or email the person you refer to invite them to learn more about our Services. Safedoor stores this information for the sole purpose of making this contact. Your dealer referral may contact us at admin@safedoorpm.com to request we remove this information from our database.
5.Security
Safedoor strives to protect your personal information. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which is intended to encrypt any information you send to us electronically. The encryption process is intended to protect your information, by scrambling it before it is sent to us from your computer. Once Safedoor receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us.
6.Other Information Collectors
Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties through the Services, whether they are Subscriber Users, Customer Users or otherwise, different rules may apply to their use, collection and disclosure of the personal information you disclose to them. Since we do not control the information use, collection or disclosure policies of third parties, you are subject to their privacy policies. We encourage you to ask questions before you disclose your personal information to others.
7.Correcting and Updating Your Personal Information
To review, delete and update your personal information to ensure it is accurate, you may login into your account to make the changes, or you may contact us at admin@safedoorpm.com.
8.Additional Policy Information
Invitations: You have the opportunity to invite others to access your Safedoor account. To do that, Safedoor asks you to import or to manually enter your invitees’ email addresses. As you direct, we then send them an invitation on your behalf or other notices reflecting changes you make to their status in your account.
If you click on a link to a third-party site, you will leave the Safedoor site and go to the site you selected. If you elect to use a third-party product or service in conjunction with Safedoor, you yourself enter into a license agreement with the third party for use of their product or service and their use of your data. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal information by such third parties, and we cannot guarantee they will adhere to the same privacy practices as Safedoor. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third party website that is linked to a Safedoor site, you should read that site’s privacy policy before providing any personal information.
With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at admin@safedoorpm.com.
Our Site and Applications may include Social Media Features, such as Facebook and Twitter buttons and Widgets, such as the “Share this” button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site or Applications. Your interactions with these Features are governed by the privacy policy of the company providing it.
9.Canadian Anti-Spam Law (CASL)
Safedoor will ensure to act in compliance with Canada’s Anti-Spam Legislation. Ensuring our compliance, commercial electronic messages (including email marketing) use an “Opt-In” approach, unless we have a pre-existing business relationship, such as but not limited to Users of the Services, in which case consent is considered implied. Individuals that "Opt-Out" from receiving emails from our company, will be unsubscribed upon request.
10.Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on the Site or Applications. We encourage you to periodically review this page for the latest information on our privacy practices.
11.Questions?
If you have questions, concerns or if you would like more detailed information, please contact us at:
Safedoor Planned Maintenance LLC
N173 W2130 Northwest Psge
PO Box 278
Jackson, WI 53037 USA
Phone: 262-784-2825
Email: admin@safedoorpm.com
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